General Questions
What is Kroymart?
Kroymart is a local online classified marketplace where users can buy, sell, and promote products and services easily and securely.
Is Kroymart free to use?
Yes. Posting regular ads and browsing listings on Kroymart is free.
Optional paid services like Promoted Ads and Banner Advertising are available for increased visibility.
Who can use Kroymart?
Anyone aged 18 years or older can use Kroymart. Users under 18 must have permission from a parent or legal guardian.
Account & Listings
Do I need an account to post an ad?
Yes. You must create a free account to post ads, manage listings, and communicate with buyers or sellers.
How do I post an ad?
- Create or log in to your account
- Click “Sell Now”
- Choose a category
- Add details, photos, and price
- Publish your ad
How long does my ad stay active?
Ads remain active for a specific period depending on the category and settings. You can renew or repost your ad if needed.
Can I edit or delete my ad?
Yes. You can edit or delete your ads anytime from your dashboard.
Buying & Selling
How do I contact a seller?
You can contact sellers directly using the phone number, messaging option, or chat feature provided in the listing.
Does Kroymart handle payments?
No. Kroymart does not process payments between buyers and sellers. All transactions are completed directly between users.
Is buying and selling safe on Kroymart?
Kroymart provides a platform to connect users, but safety depends on user behavior.
We recommend meeting in public places and avoiding advance payments.
Promoted Ads & Advertising
What is a Promoted Ad?
A Promoted Ad gives your listing higher visibility by displaying it in premium positions such as top search results and featured sections.
How do I promote my ad?
Go to your dashboard, select the ad you want to promote, choose a promotion package, and complete the process.
Are promotion fees refundable?
No. Fees for promoted ads and banner advertising are non-refundable unless stated otherwise.
Technical & Support
I forgot my password. What should I do?
Use the Forgot Password option on the login page to reset your password.
Why is my ad not visible?
Your ad may be under review, expired, or in the wrong category. Please check your dashboard or contact support.
How can I report suspicious activity?
You can report users or listings using the Report option or by contacting our support team directly.
Contact & Help
How can I contact Kroymart support?
📧 Email: team@kroymart.com
🌐 Website: www.kroymart.com
Our support team is here to help you.
🚀 Still Have Questions?
We’re always happy to help. Contact us anytime for assistance.